FAQ

Delivery
Can the art be picked up at the gallery?

Once paid in full, the art can be picked up at the gallery by appointment. The art will be packaged with care, just as it would be for shipping.

How do you package the art for shipping?

The art is sealed in a plastic sleeve, then packed between 2 MDF panels. MDF is medium-density fiberboard, a type of engineered wood similar to plywood, but more durable. We always leave a secure distance between the borders of the package and the art itself. We then ship the art via Fed-Ex.

When do you ship the art?

Once your payment is complete, your art will be shipped within 10 business days.

Why do you only use Fed-Ex for shipping?

Because we want your purchase to be taken care of. Fed-Ex offers great service with consistent email updates.

Origin of the gallery
When was the Comic Art Factory gallery founded?

The Comic Art Factory was first introduced as a website in 2014, when we began working with a few European artists like Isabelle Dethan, Mazan, and Clarke.

With the success of many virtual art shows over the next four years, and a growing roster of artists both European and American, we went forward with the opening of the brick-and-mortar gallery in 2018.

And we still enjoy reading new comics books every week!

Who’s behind the gallery?

Born and raised in Belgium, and more precisely in Charleroi in 1975, Frédéric Lorge is the founder and manager of both the website and the gallery.

Thanks to his background in journalism, he pays special attention to promotion, in part by creating personalized videos about the gallery’s artists. He’s passionate about discovering new illustrators and comic book artists and sharing their art with a growing audience.

Sale
What information is included in the invoice?

We offer a detailed invoice to our customers. The following information will be included: your shipping and billing information, date of purchase, item description, publication information and date (if known), and the price, as well as an image of the art.

The invoice will be sent as a PDF.

What payment methods are available?

When buying on our website, depending on your location, you can pay by using wire transfer and/or Paypal. Wire transfer can be done without fees among the EEC. When using Paypal, 4% in Paypal fees will be added to the total amount of your order.

When buying in our gallery, you can either pay cash in Euros (with a legal maximum of 3.000€) or with a credit card. The art will be released once it is paid for in full.